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MoneyMatch Transfer Platform

Frequently Asked Questions

Safety & Security


As a regulated entity, MoneyMatch is strictly regulated by Bank Negara Malaysia under the Financial Technology Regulatory Sandbox to provide an online platform in the supply of money remittances via MoneyMatch Transfer. Our security measures include bank level anti-phishing login features as well as a highly secure verification procedure. All our security measures and procedures are in place to help protect your company’s account from any unauthorised access.

As a Financial Technology company regulated by Bank Negara Malaysia, we are required to perform on-site Know Your Customer (KYC) verification for businesses.

We take your company’s data privacy seriously and it remains a top priority as per our Personal Data Protection Policy as well as Terms & Conditions below:


Basic Information


We are a Malaysian based FinTech company regulated by Bank Negara Malaysia providing cross border remittance services digitally.

We are able to send payments in a trading currency such as USD or local currencies to any countries in the world except for regulatory body sanctioned countries.

Currently we are only regulated by the Bank Negara Malaysia therefore, we are only able to transfer money out from Malaysia to other countries.

  1. RM8 flat fee if your company is sending money in the native currency (e.g. SGD to Singapore, CNY to China)
  2. RM68 flat fee if your company is sending money to a Foreign Currency Account (e.g. USD to Singapore, USD to the UK) whereby, MoneyMatch absorbs both sender and beneficiary bank charges.

OR

  1. RM18 flat fee if charges are borne by the beneficiary for sending money to a Foreign Currency Account (e.g. USD to Singapore, USD to the UK) whereby, MoneyMatch only absorbs sender bank charges and beneficiary will be charged further by the beneficiary bank.

  • Minimum amount RM500 equivalent
  • Maximum amount RM200,000 equivalent

By being a fully digital platform, from the account registration, to the KYC process and the actual transfer of funds, MoneyMatch is able to keep all operational cost low and pass this cost savings back to your company.

MoneyMatch updates the rate on every 15 minutes interval and ensures that the rates provided are significantly better than what banks or other money transfer services can offer. (Above RM50,000 in transactional volume, kindly request for special rate from us)

MoneyMatch offers a competitive exchange rate in comparison to the local banks with no hidden fees or charges.

Yes, but the invoice should have an English translation for compliance approval purposes.


Business Account Registration


For first time users, your company’s authorised personnel may set up an account using your company’s email address on our MoneyMatch Transfer website. Once the email is verified, please complete your company’s details after which MoneyMatch representative will schedule a visit to your office.

We will need a Letter of Authorisation, Director’s MyKad photocopy, as a one-time Know Your Customer (KYC) verification requirement, and Director’s Passport photocopy (if non-Malaysian). We will then visit your office premise to complete the verification process

  1. Specify the amount and currency that you are sending, and the recipient gets.
  2. Select the transfer option that best fits your needs
  3. Key in your recipient details such as recipient's bank and business details as well as business address.
  4. Key in your company’s local bank account details.
  5. Review the order then choose the company’s source of funds and purpose of transaction. Kindly fill up your supplier’s invoice number at note for your beneficiary section.
  6. Confirm and upload the invoice to complete your order.
  7. Transfer your funds via your local online banking portal (eg Maybank2E, CIMB Clicks) to MoneyMatch’s RHB bank account.

Each company should be registered under a different business account.


Transaction


NO. Your company can only send money using its’ own bank account registered under its’ business name

It takes 1-2 working days to reach the recipient. The time it takes depends on the currencies involved, bank holidays and weekends in both the sending and receiving countries. Please take note that we can only send or receive your company’s money during regular banking hours. For more information, kindly contact our Customer Care Team (operations@moneymatch.co).

Please email soonest possible to operations@moneymatch.co for further clarification.

It depends on the status of your current order. Please contact our customer support operations@moneymatch.co for further action.

Yes. You may be required to confirm that the money we receive is from you. The information you provide can be in a form of a photo, scanned file, screenshot from your online transfer, or even a PDF file.

You will receive a notification from MoneyMatch if your transaction is unsuccessful. As soon as the funds are received in our account, we’ll get in touch with you to check if you want them to be resent or refunded. Please note that it can take up to two weeks for the receiving bank to return the money to us. The receiving bank may also charge a processing fee, so the amount we receive may be slightly lower than the amount originally sent.

The remittance receipt will be provided once the fund has been transferred to MoneyMatch’s account. However, if you require it sooner, contact us at +603 2771 6284 or email at operations@moneymatch.co

Yes. Please state the partial amount clearly on the invoice.

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